How to use Covid helpline?

The COVID helpline can be accessed from the Support section of your ride history in the Ola app. 

To call the helpline:

  1. Go to Ride History section (‘Your Rides’) section on the Ola app
  2. Select the ride on which COVID Care Package is applicable
  3. Click on the ‘Support’ section at the bottom
  4. Click on the ‘COVID Care Package’ section 
  5. Click on “I want to call COVID Care Helpline”
  6. Use the ‘write to us’ option there to share your email ID with us.

You’ll get access to the number within 5-10 minutes.


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