Ola Cancellation Policy

You may be charged a cancellation fee if any one of the following occurs:

1. A situation where:

The estimated time of arrival of the driver partner is less than 5 minutes and you cancel the booking in 3 minutes or later, after the booking has been accepted by the driver partner, or

2. Driver-Partner cancels the booking after waiting at your pickup location for 5 minutes or more, or

However, the cancellation fee will not be charged if the driver-partner is delayed in reaching the picking up location by more than 5 minutes from the shown estimated time of arrival.

 

The cancellation fee amount may vary depending on your city, and the vehicle category selected.

 

A cancellation fee, if charged, will be added to the total bill amount of your next Ola ride.

 

Click here to watch a video.

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