You may be charged a cancellation fee if any one of the following occurs:
1. A situation where:
The estimated time of arrival of the driver partner is less than 5 minutes and you cancel the booking in 3 minutes or later, after the booking has been accepted by the driver partner, or
2. Driver-Partner cancels the booking after waiting at your pickup location for 5 minutes or more, or
However, the cancellation fee will not be charged if the driver-partner is delayed in reaching the picking up location by more than 5 minutes from the shown estimated time of arrival.
The cancellation fee amount may vary depending on your city, and the vehicle category selected.
A cancellation fee, if charged, will be added to the total bill amount of your next Ola ride.
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