If you feel that you were charged a cancellation fee incorrectly, you can request a Cancellation Fee Waiver. Please click here to know how you can request a Cancellation Fee Waiver.
A cancellation fee is charged to compensate drivers for the time, effort, and fuel spent while trying to reach the pickup location.
You may be charged a cancellation fee if any one of the following occurs:
(a) a trip is cancelled after 3 (three) minutes or later from the time of acceptance of the ride by the driver or
(b) a driver cancels the booking after waiting at your pickup location for 5 minutes or more
However, the cancellation fee will not be charged if the driver is delayed in reaching the picking-up location by more than 5 minutes from the shown estimated time of arrival.
The cancellation fee amount may vary depending on your city, and the vehicle category selected.
A cancellation fee, if charged, will be added to the total bill amount of your next Ola ride.
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